Privacy Policy

We collect personal information only when it is necessary to respond to your enquiries, process your requests, or improve your experience. The types of information we may collect include:

Contact and Enquiry Information

• Your name, job title, and company name
• Email address and telephone number
• The nature of your enquiry or quote request
• Any additional information you voluntarily provide through our contact or quotation forms

Website Usage Data

• IP address and browser type
• Pages visited and time spent on the site
• Referring URLs and general geographic location
• Device type and operating system

Business Communication Records

• Correspondence relating to quotations, orders, or technical discussions
• Records of communications via email, telephone, or our website forms

We do not collect sensitive personal data and we do not request information that is not relevant to our business relationship with you.

The information we collect is used strictly for legitimate business and operational purposes. Specifically, we use it to:

• Respond to your enquiries, quote requests, and technical questions
• Process and fulfil orders or service agreements
• Communicate relevant updates about your request or ongoing work
• Improve the functionality and content of our website
• Maintain accurate records of our business relationships
• Comply with any applicable legal or regulatory obligations

We do not use your personal information for unsolicited marketing, and we do not sell, rent, or trade your data to third parties for their own commercial purposes.

Where applicable under data protection law, we process your personal information on the following grounds:

• Contractual necessity: Where processing is required to fulfil or prepare for a contract or business agreement.
• Legitimate interests: Where processing supports the operational running of our business, including responding to enquiries and maintaining client records.
• Legal compliance: Where we are required by law to retain or process certain information.
• Consent: Where you have provided explicit consent, such as when submitting a contact or quotation form.

Our website uses cookies to support basic functionality and to help us understand how visitors use the site. We use them to:

• Remember your preferences during a session
• Analyse website traffic and usage patterns through analytics tools
• Improve site performance and user experience

You can manage or disable cookies through your browser settings at any time. Please be aware that disabling cookies may affect the functionality of certain parts of the website.

We do not use cookies to track you across third-party websites or for targeted advertising.

Chenab Engineering Works does not sell or share your personal data with third parties for marketing purposes. We may share information in limited and specific circumstances, including:

• With trusted service providers who assist us in operating our website or delivering our services, where they are bound by confidentiality obligations
• With professional advisors such as legal or financial consultants, where necessary
• With regulatory or government authorities where we are required to do so by law

Any third party that processes data on our behalf does so only for the purposes we specify and in accordance with applicable data protection requirements.

Chenab Engineering Works is based in Pakistan and operates internationally. If you are contacting us from outside Pakistan, including from the European Union or the United Kingdom, please be aware that your information will be processed and stored in Pakistan.

We take appropriate measures to ensure that your data is handled securely and treated with the same level of care regardless of where it originates.

We retain personal information only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Enquiry records and business communication data are typically retained for the duration of the business relationship and for a reasonable period thereafter to support any follow-up or legal requirements.

Once data is no longer needed, it is securely deleted or anonymised.

Depending on where you are located and the applicable laws in your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete data
• Request deletion of your personal data, where there is no lawful reason to retain it
• Object to or request restriction of certain types of processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided at the bottom of this page. We will respond to your request within a reasonable timeframe and in accordance with our legal obligations.

We take the security of your personal information seriously. Chenab Engineering Works uses appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or disclosure.

Our website is maintained with security in mind, and access to personal information within our organisation is restricted to those who genuinely need it in order to carry out their role.

While we take every reasonable precaution, no data transmission or storage system can be guaranteed to be completely secure. If you have any concerns about the security of information you have shared with us, please contact us directly.

Our website may contain links to external websites, including those of our clients, partners, or industry bodies. This Privacy Policy applies only to chenabengineering.com. We have no responsibility for the privacy practices or content of any third-party websites and recommend that you review their privacy policies separately before submitting any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. Any updates will be published on this page with a revised effective date at the top of the document.

We encourage you to review this page periodically to stay informed about how we handle your information.